The possibilities of integrations

Delivering great customer service starts with understanding your customers—who they are, what they need, and their history with your business. Vocal is built to integrate effortlessly with your existing IT systems, ensuring that your AI-powered customer service agent has real-time access to the right data.
Vocal integrations
Whether you’re using industry-standard platforms or a custom-built setup, Vocal fits right in. Our flexible integration framework connects with leading CX tools, allowing your team to enhance their service capabilities without disrupting workflows. We support a range of standard integrations across ticketing, CRM, and e-commerce platforms, and we offer custom integrations tailored to your business needs.

Ticketing / customer service integrations

Vocal integrates seamlessly with your ticketing system to keep your support workflows efficient. Every customer call is automatically logged, with a summarized conversation history and resolution details. If further action is needed, Vocal CX can create and assign tickets for follow-up—ensuring nothing falls through the cracks. Compatible with Zendesk, Freshdesk, and other leading platforms.

CRM integrations

Customer context matters. By integrating with your CRM system, Vocal provides real-time access to relevant customer data, including past interactions, order history, and account details. This allows the AI agent to offer more personalized and accurate responses. Standard integrations are available for platforms like Microsoft Dynamics and Salesforce.

E-commerce integrations

Vocal integrates directly with e-commerce platforms to retrieve and update order-related data in real time. Using standard API connections, we can access order statuses, initiate returns, modify customer details, and even process new orders when permitted.

Out-of-the-box integrations are available for platforms such as Shopify, Commercetools, and Magento.

Custom integrations

For businesses with custom-built systems or unique requirements, we offer flexible integration options. Vocal can connect to any system with an accessible API, whether it’s a proprietary CRM, an in-house ERP, or a specialized data platform.

If your IT team has the capacity to develop and maintain API endpoints, Vocal will integrate seamlessly with those. However, if additional development resources are needed, our team can assist in building, adapting, or optimizing the required integrations—ensuring a smooth deployment without straining your internal team.
Out of the box integrations
Vocal CX offers out of the box integrations to the following commonly used applications. We are continuously adding more integrations.

Zendesk

Ticketing system

Freshdesk

Ticketing system

Salesforce

CRM

Microsoft Dynamics

CRM

Shopify

E-commerce platform

Commercetools

E-commerce platform

Magento

E-commerce platform

Get in touch

Contact our team today for a detailed quote tailored to your specific needs. We'll guide you through package selection, help estimate your usage, and demonstrate how Vocal can deliver significant cost savings while elevating your customer service capabilities. We would love to learn more about your challenges and discover where Vocal.cx can help.

‍Custom pricing solutions are available for high-volume users and special requirements.
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