At Vocal, we believe that exceptional customer service shouldn't come with a premium price tag. By combining deep customer experience expertise with cutting-edge AI technology, we're transforming enterprise customer service.
Our background
Born from a unique vision in 2024, Vocal emerged from years of hands-on experience in managing large-scale customer contact centers through CloudTeams. This practical expertise in enterprise customer service operations revealed both the challenges and opportunities in modern customer interactions. By joining forces with leading AI experts, we've developed a Voice AI solution that truly understands the needs of both businesses and their customers.
Our foundation in operational customer service, combined with advanced AI capabilities, allows us to offer something truly unique in the market - a solution that's both technologically superior and deeply rooted in real-world customer service needs.
Our commitment
We firmly believe that customer experience should be at the heart of every innovation in customer service technology. While cost efficiency is crucial for business sustainability, we never compromise on service quality. Understanding that technology adoption can be challenging, we provide comprehensive support throughout your journey - from implementation to continuous optimization.
Our commitment extends beyond just providing technology. We stay actively involved, ensuring our solution evolves with your needs and continues to deliver optimal results. This dedication to ongoing support and improvement is what makes Vocal a trusted partner for enterprises serious about transforming their customer service operations.
Elevating Customer Care Through AI.
The Voice of Outstanding Performance
WHO ARE WE?
Meet the team
Alexander Maas
Co-founder - Technical director
Responsible for the development and maintenance of our voice AI product. He has a background in Aerospace and Software engineering with a passion for AI.
Juriaan Matthijssen
Co-founder - Managing director
Seasoned entrepreneur with a background in logistics and customer experience. Believes exceptional customer service is the cornerstone of successful business operations.
Mark-Jan Pieterse
Co-founder - Commercial director
Background in scaling commerce and operations. Knows how crucial fast, personal, and efficient service is.
Responsible for product development and operations. Background in digital strategy & digital product development. Love to make wine in his spear time.
Get in touch
Contact our team today for a detailed quote tailored to your specific needs. We'll guide you through package selection, help estimate your usage, and demonstrate how Vocal can deliver significant cost savings while elevating your customer service capabilities. We would love to learn more about your challenges and discover where Vocal.cx can help.
Custom pricing solutions are available for high-volume users and special requirements.
.png)
.png)
.png)
.png)
.png)
